We're With You, Long After Installation
From first consultation to years of daily operation, our support team keeps your production line running — wherever in the world you are.
How We Help
Three ways our team stays involved, from the first conversation through years of daily operation.
AFTER-SALES SERVICE
Support That Doesn't End at Installation
Every service request reaches our team through a dedicated 24/7 hotline and response system, so issues get triaged and routed immediately rather than sitting in a queue.
Coverage is backed by offices in Thailand and Singapore, alongside a network of service distributors across Southeast Asia — built so help is never far from wherever your line is running.
24/7
Support hotline & response system
2
Regional offices — Thailand & Singapore
6
Markets served, plus distributor coverage beyond
Rapid response
Service requests are picked up by our dedicated system the moment they come in, whether by phone, Line, or email.
Regional coverage
Thailand headquarters and Singapore office anchor a distributor network spanning Southeast Asia, so on-the-ground help is closer than a single factory hotline.
One point of contact
Every enquiry is tracked from first report to resolution — no repeating your issue to a new person each time you call.
On-site operational guidance
Senior engineers walk your team through the equipment on the factory floor, covering day-to-day operation and routine maintenance.
In-depth remote training
Telephone and video-based training for teams that need a refresher, or for onboarding new operators between site visits.
An ongoing relationship
Training doesn’t stop after handover — our engineers stay reachable to answer questions as your team’s experience with the line grows.
OPERATOR TRAINING
Confidence on the Factory Floor
Equipment is only as reliable as the people running it. Our training program pairs hands-on, on-site instruction from senior engineers with ongoing remote support, so your operators can resolve day-to-day issues without waiting on a service call.
It’s a human-centered approach by design — the same engineers who know the equipment stay available to answer questions long after the initial handover.
Frequently Asked Questions
Common questions about our equipment, coverage, and support terms. Don’t see yours — send it through the form below.
What packaging equipment does Ecronic manufacture?
Semi-automatic packing scales, intermediate measurement systems, vacuum packing machines, secondary packaging machines, and fully automatic packing lines — spanning weighing, packing, conveying, and palletizing. See the full range on the Equipment page.
What materials can your equipment handle?
Grains and cereals, beans and seeds, food powders and granules, sugar, salt and ingredients, feed products, industrial granules and powders, pet products, and other solid granules. Browse by material on the Industries page for equipment recommendations specific to your product.
What warranty comes with Ecronic machines?
Every machine ships with a manufacturer’s warranty covering parts and workmanship. Exact terms and duration depend on the equipment line and configuration ordered, and are confirmed with your quotation — request a consultation for the specifics on your setup.
Which countries does Ecronic export to?
Ecronic packaging lines are running in Thailand, Vietnam, Indonesia, Singapore, Turkey, and the United States, backed by a network of service distributors worldwide. See real installs on the Cases page.
Where are Ecronic's factory and headquarters located?
Manufacturing is based in Lu’an, Anhui, China, where Ecronic was founded in 2000. Pathum Thani, Thailand serves as our Southeast Asia hub for R&D, training, and customer support, alongside an office in Singapore (Ecronic Pte. Ltd.). More on our history on the About Us page.
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